Show Notes
What’s New:
* CE Omni-Channel Engagement Hub Preview turns on (Insider Portal on experience.dynamics.com) – https://docs.microsoft.com/en-us/business-applications-release-notes/october18/service/customer-service-omni-channel-release-notes/omni-channel-engagement-hub-overview
* CE USD 4.1 Preview available supporting Edge and Chrome browsers (Insider Portal on experience.dynamics.com) – https://blogs.msdn.microsoft.com/usd/2018/12/17/public-preview-of-the-edge-process-for-unified-service-desk/
* Solution Checker (PowerApps Checker) for CE to help you find ways to improve your performance and maintainability – https://docs.microsoft.com/en-us/powerapps/maker/common-data-service/use-powerapps-checker
* Guidance in troubleshooting Server Side Sync mailbox errors – https://blogs.msdn.microsoft.com/crminthefield/2019/02/14/how-to-read-the-dynamics-365-mailbox-details-file-for-troubleshooting/
* Using documents as part of Sales Playbooks – https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/associate-documents-playbook-activities
* Check out all these sample PowerApps reusable components – https://powerapps.microsoft.com/en-us/blog/powerapps-ten-reusable-components/
* April 2019 Release Notes Updates (quite a few of them!) – https://docs.microsoft.com/en-us/business-applications-release-notes/April19/index
* Introducing Dynamics 365 Guides – https://dynamics.microsoft.com/en-us/mixed-reality/guides/ and https://docs.microsoft.com/en-us/business-applications-release-notes/April19/dynamics365-mixed-reality/microsoft-dynamics365-guides/
* CE Virtual Agents – https://dynamics.microsoft.com/en-us/ai/customer-service/ and https://docs.microsoft.com/en-us/business-applications-release-notes/April19/artificial-intelligence/customer-service/virtual-agent/
* CE Customer Insights – https://dynamics.microsoft.com/en-us/ai/customer-insights/ and https://docs.microsoft.com/en-us/dynamics365/ai/customer-insights/overview
* Dynamics 365 CE Solution Lifecycle Management (DevOps) whitepaper – https://www.microsoft.com/en-us/download/details.aspx?id=57777
* Core CDS for Apps platform update to 9.1.0.1847 in NA weekend of 2-8 –
https://support.microsoft.com/en-us/help/4486657/service-update-18-for-microsoft-dynamics-365-9-1-0
* Core CDS Platform update to 9.1.0.2057 in NA on weekend of 2-15 –
https://support.microsoft.com/en-us/help/4487586/service-update-20-for-microsoft-dynamics-365-9-1
* Core CDS Platform update to 9.1.0.2251 in NA on weekend of 2-22 –
https://support.microsoft.com/en-us/help/4488161/service-update-22-for-microsoft-dynamics-365-9-1-0
* Core CDS Platform update to 9.1.0.244 in NA expected on weekend of 3-1 – https://support.microsoft.com/en-us/help/4488855/service-update-24-for-microsoft-dynamics-365-9-1-0
* Field Service solution update to 8.4.0.338, then 8.5.0.343 – https://blogs.msdn.microsoft.com/crm/2019/02/11/release-notes-for-field-service-version-8-4-0-338/
* Project Service solution update to 3.4.0.37 – https://blogs.msdn.microsoft.com/crm/2019/02/13/release-notes-for-project-service-automation-update-release-4/
* Universal Resource Scheduling update to 3.4.0.141 – https://blogs.msdn.microsoft.com/crm/2019/02/20/release-notes-for-universal-resource-scheduling-february-2019/
* Talent Solution Upgrade to 9.152.0
* CE AI for Sales solution update to 9.0.1.7043
* CE Voice of the Customer update to 9.0.1438.4 (remember to update via
Applications) – https://blogs.msdn.microsoft.com/crm/2019/02/21/whats-new-in-voice-of-the-customer-version-9-0-1438-3-9-0-1438-4/
How do I operationalize this?
* New Solution History tile in CE instances to get telemetry on Solution
Import/Upgrade failures
* Solution Checker demo
* Components Demo PowerApp
