Show Notes

What’s New:

* August updates to Sales App Solution (from 9.0.4.527 to 9.0.4.791)
* August updates to Field Service Solution (from 7.5.1.37 to 7.5.2.62)
* August updates to Project Service Solution (from 2.4.4.30 to 2.4.5.48)
* When you perform either of above, it updates Unified Resource Scheduling Solution (from 2.4.3.60 to 2.4.4.41) (I expect a blog post soon on what these updates include)
* August updates to Marketing and Event Management Solution (from 1.26.1005.0 to 1.28.1004.0) – https://blogs.msdn.microsoft.com/crm/2018/08/31/announcing-dynamics-365-for-marketing-august-2018-update/
* CDS for Apps August platform update release documentation, including patch notes (version 9.0.2.1455 August Service Update) – https://support.microsoft.com/en-us/help/4457678/service-update-5-for-microsoft-dynamics-365-9-0-2  –  https://support.microsoft.com/en-us/help/2925359/microsoft-dynamics-crm-online-releases#9_0_top
* USD 4.0 released with lots of new capabilities – https://blogs.msdn.microsoft.com/usd/2018/08/20/unified-service-desk-4-0-is-released/
* Blog series on CE DevOps processes starting – https://blogs.msdn.microsoft.com/premier_developer/2018/08/20/continuous-integration-deployment-and-test-automation-for-dynamics-crm/
* Free up database space in CE – https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/free-storage-space
* Flow to automate Flow Governance – https://flow.microsoft.com/en-us/blog/automate-flow-governance/
* Flow improvements in many areas – https://flow.microsoft.com/en-us/blog/button-types-more/
* Announcing the NEW PowerApps User Group! – https://powerapps.microsoft.com/en-us/blog/announcing-the-new-powerapps-user-group/
* Announcing the NEW Flow User Group! – https://flow.microsoft.com/en-us/blog/microsoft-flow-user-group/
* Introducing Microsoft Flow integration in Excel – https://flow.microsoft.com/en-us/blog/introducing-microsoft-flow-integration-in-excel/
* PowerApps and Flow connectors to use the tools to manage themselves – https://powerapps.microsoft.com/en-us/blog/new-connectors-for-powerapps-and-flow-resources/
* Advanced Security concepts when managing PowerApps and Flow – https://flow.microsoft.com/en-us/blog/security-governance-strategy/
* Details on UI updates for Oct release of CE and confirmation of new on premises version – https://cloudblogs.microsoft.com/dynamics365/2018/08/28/october-update-brings-new-user-experience-to-dynamics-365-for-customer-engagement/
* Details on CE communications policies, updates, and what to expect – https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/policies-communications

How do I operationalize this?

Featured Content:

* Exploring Skype Interview and its integration with Talent

Show Notes

What’s New:

* Kuru Predictive Hiring now integrated with Talent – https://www.prnewswire.com/news-releases/koru-helps-hiring-managers-measure-skills-proven-to-drive-performance-through-new-integration-with-microsoft-300613599.html
* What’s New in Talent – https://docs.microsoft.com/en-us/dynamics365/unified-operations/talent/whats-new-talent-july2018
* We told you last fortnight to register for the Virtual Launch Event on October 10, but it’s now been cancelled. There will be lots of great on-demand content created and posted to https://dynamics.microsoft.com/en-us/business-applications/release/ by early October.
* Update to Resource Scheduling Optimization Engine – https://blogs.msdn.microsoft.com/crm/2018/08/16/whats-new-in-the-dynamics-365-resource-scheduling-optimization-version-2-7-release/
* Addition to Canvas PowerApps Grouping controls – https://powerapps.microsoft.com/en-us/blog/enhanced-group-experimental-control-with-layout-control-and-nesting/
* CE Field Service Mobile App Licensing FAQ – https://blog.resco.net/2018/08/16/faq-microsoft-dynamics-365-for-field-service-mobile-app-licensing/?_cldee=YmFzbmVhcnlAbWljcm9zb2Z0LmNvbQ%3d%3d&recipientid=contact-03f39b5d43dce711a77f00155d0b0a44-ece9c179c37c463aab9d757b9f9cfec1&esid=0cfa002c-5aa1-e811-ad03-00155d0b1304&urlid=2
* New Business Apps administrative landing page – https://admin.dynamics.com
* PowerApps Governance Best Practices – https://powerapps.microsoft.com/en-us/blog/powerapps-enterprise-deployment-whitepaper/
* Canvas PowerApps support attachments in CDS now – https://powerapps.microsoft.com/en-us/blog/add-attachments-to-your-common-data-service-entities/
* 3 Finance and Operations content packs removed from AppSource – https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/migration-upgrade/deprecated-features?toc=/fin-and-ops/toc.json
* Make certain PowerApps more discoverable – https://powerapps.microsoft.com/en-us/blog/powerapps-discoverability-in-the-enterprise/
* Update available for Field Service App – special instructions for enabling it below
* Update available for Project Service App – works similarly to Field Service for enabling
* Dynamics Experience Center – https://experience.dynamics.com

How do I operationalize this?

* To Opt-in please do the following:  Please access the Dynamics Insider Portal here: http://experience.dynamics.com/insider
* Log in with you Insider credentials
* On the Insider Home Page, In the Search Box of “Upcoming and Active Programs” section, search for a program with the name “Dynamics 365 for Field Service Unified Interface Release.”
* Click that program link in the search results and choose to “Join Now” in the page that opens. This will add you as a participant to the program.
* On the Program page, access the link provided to sign up: “Signup Link to opt-in for the Field Service UCI Release (GA)”
* The link will open a simple questionnaire and one of the questions is the instance URL. Please provide the URL of the instance where you need to install Field Service version 8.0.0.800.
* Microsoft will receive the details you provide and, within a few days, will enable the install of Field Service on the Org that you provided. Once enabled, you will receive a confirmation email from Microsoft.
* Once you receive the email, you can access your Dynamics 365 Admin portal to install Field Service 8.0.0.800 on the Org that you provided.
* For any questions and discussion on the functionality, please use the Forums on the program page and use the Microsoft Support process to log any issues/bugs.

* Setting Up Machine Learning in F&O Demand Forecasting

Featured Content:

* Insider Access to pre-release functionality and how to get it! (See above)

Show Notes

What’s New:

* Business Application Summit concluded. Watch at – https://www.microsoft.com/en-us/businessapplicationssummit
* Release Notes for October 2018 – https://docs.microsoft.com/en-us/business-applications-release-notes/October18/index
* Register for the Virtual Launch Event – https://info.microsoft.com/Business_Application_Fall_Summit_Register.html, which will be October 10th at 10am CDT
* Sales Companion Canvas PowerApp: https://powerapps.microsoft.com/en-us/blog/salescompanion/
* Sales Application upgrade available from 9.0.0.4 to 9.0.4.527
* CafeX LiveAssist version upgrade to 3.2.0.4 is now available
* CE Platform update to 9.0.2.1072 is coming out any day to your 9.0 orgs.  Details if you’re interested:  https://support.microsoft.com/en-us/help/4342571/service-update-4-for-microsoft-dynamics-365-9-0-2
* New Capabilities in Talent – Offer Management
* Change in Applying Updates to FO – https://blogs.msdn.microsoft.com/lcs/2018/07/10/lcs-july-2018-release-1-release-notes/
* Change in the process of applying updates to FO on-premises environment – https://blogs.msdn.microsoft.com/lcs/2018/07/10/lcs-july-2018-release-1-release-notes/
* Dynamics 365 CE developer nugget (using Postman with Web API) – https://blogs.msdn.microsoft.com/crm/2018/07/30/documentation-for-using-postman-with-web-api-is-live/
* Skype Interviews for Talent/Attract – https://www.skype.com/en/interviews/
* Business Central localization available in Australia and New Zealand –
https://cloudblogs.microsoft.com/dynamics365/2018/07/09/announcing-availability-of-microsoft-dynamics-365-business-central-in-australia-and-new-zealand/
* PowerApps tutorial for building offline capabilities with relational data – https://powerapps.microsoft.com/en-us/blog/implementing-offline-capabilities-for-relational-data/
* PowerApps automatic formula formatting – https://powerapps.microsoft.com/en-us/blog/automatically-format-your-formula/
* PowerApps/Flow Preview Programs – https://powerapps.microsoft.com/en-us/blog/preview-program/ & https://flow.microsoft.com/en-us/blog/flow-preview-program/
* FastTrack Pre-Go-live Checklist for FO – https://mbs.microsoft.com/customersource/northamerica/365Enterprise/learning/documentation/installation-setup-guides/fasttrack-checklist-fin-and-ops
* Get paid to give feedback on PowerApps –
https://powerapps.microsoft.com/en-us/blog/userresearchnewportal/

How do I operationalize this?

* What native Predictive Lead Scoring looks like: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/work-predictive-lead-scoring
* How Relationship Analytics computes health scores and trends: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/relationship-analytics
* Manage External Vendor Portal – https://docs.microsoft.com/en-us/azure/active-directory/b2b/what-is-b2b & https://docs.microsoft.com/en-us/dynamics365/unified-operations/supply-chain/procurement/manage-vendor-collaboration-users

Featured Content:

Tips and Tricks using Canvas PowerApps and Flow with CDS for Apps and Dynamics 365 CE and FO:
* Finance and Operations
– Onstart – EntityID is the data element from FO that PowerApps uses
– Use Set as custom field within PowerApps as EntityID
– Matching data entities using Lookup Command
– Key to drilling through and integrating data entities
– Assign Lookup element to data field to use as primary (shortcuts a lot of formula writing)

* In CE, if you want to modify date/time fields in Flow, the fields have to be set up in CE as date/time, not date only
* In CE, If when working with Conditions, you want to watch for something having no data, there’s a trick to setting up that query (advanced mode)
* In CE, if using expressions on fields, you can’t just type the right syntax, you have to include it all within the expression definition UI, including any dynamic fields included.

Happy Birthday Alesha!

Show Notes

What’s New:

* Business Applications Summit starts Monday! Look for announcements next week.
* Predictability in platform/app updates –
https://cloudblogs.microsoft.com/dynamics365/2018/07/06/modernizing-the-way-we-update-dynamics-365/
* FAQ around Update Procedures/Policies –
https://docs.microsoft.com/en-us/dynamics365/get-started/faq-update-policy
* Easy tip to improve Canvas PowerApps performance –
https://powerapps.microsoft.com/en-us/blog/republish-your-apps-to-get-performance-improvements-and-additional-features/
* Tips on making Canvas PowerApps performant and maintainable –
https://powerapps.microsoft.com/en-us/blog/tips-for-a-maintainable-extensible-app/
* PowerBI updates to get it ready for Common Data Service for Analytics – https://powerbi.microsoft.com/en-us/blog/power-bi-expands-self-service-prep-for-big-data-unifies-modern-and-enterprise-bi/
* Understand details of automatic email tracking in CE –
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/email-message-filtering-correlation

How do I operationalize this?

* Add LinkedIn Sales Navigator controls to UCI forms – https://docs.microsoft.com/en-us/dynamics365/customer-engagement/linkedin/add-sales-navigator-controls-forms
* Integration of Dynamics 365 in a Teams Tab –
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/integrate-with-microsoft-teams

Featured Content:

* AppSource – Marketplace of business solutions – http://appsource.microsoft.com

* Two types of solutions:
(1) Apps: Specific solutions from Microsoft and our partners.
(2) Consulting Services: Partners providing implement and assessment services.

* Search by:
(1) Category: Analytics, AI, Finance or HR, etc…
(2) Industry
(3) Refine by product: Web Apps, Dynamics 365, Office 365, Power BI

* To find solutions by Microsoft Labs:
(1) Do a Search for “Microsoft Labs” – https://appsource.microsoft.com/en-us/marketplace/apps?search=%22Microsoft%20labs%22&page=1
(2) Select Dynamics 365 as a Product

* Featured solutions:
(1) Change Tracking Solution: Ability to track changes made by system admins or customizer.
(2) Email Alert: Pending Email Count for received unread CRM emails on a case.
(3) Attachment Management: Use Azure Blob storage to store Dynamics notes and email attachments.
(4) Email 2 Case using AI: Enhance Email to Case conversion with Machine Learning model by reading email subject and body to predict the case type, case subject and appropriate queue for routing.
(5) Dynamics 365 Data Tagging & Obfuscation: Obfuscate entity fields based on tagging of data in an Azure Data Catalog.

* Inspire updates:
(1) Inspire 2018 Dynamics 365 Update from Alysa Taylor: https://cloudblogs.microsoft.com/dynamics365/2018/07/12/helping-partners-grow-business-application-practices-with-new-investments-in-their-success/
(2) Microsoft Health Accelerator for Dynamics 365: https://appsource.microsoft.com/en-us/product/dynamics-365/msemr.healthcarecommondatamodel?tab=Overview

Show Notes

What’s New:

* Connected Field Service Upgrade available to 1.0.18170.5
* Portals Upgrade available to 9.0.6.1 – https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/monthly-updates-portals
* Field Service Upgrade available to 7.5.01.37
* LinkedIn Sales Navigator Upgrade available to 2.3.0.6
* Project Service Upgrade available to 2.4.4.30
* Field Service, Project Service, and Universal Resource Scheduling Updates – (bug fixes) https://blogs.msdn.microsoft.com/crm/2018/06/26/release-notes-for-field-service-and-project-service-automation-update-release-7/ and (what’s new) https://blogs.msdn.microsoft.com/crm/2018/06/27/whats-new-in-universal-resource-scheduling-for-dynamics-365-june-2018-update/
* How to scale out Dynamics 365 for Finance and Operations on-premises: https://blogs.msdn.microsoft.com/axsa/2018/06/28/how-to-scale-out-dynamics-365-for-finance-and-operations-on-premises/
* Product lifecycle in Dynamics 365 for Finance and Operations: https://community.dynamics.com/365/financeandoperations/b/practitionersviews365operations/archive/2018/06/28/product-lifecycle-in-dynamics-365-for-finance-and-operations and https://docs.microsoft.com/en-us/dynamics365/unified-operations/supply-chain/pim/product-lifecycle
* Guidance for USD usage – https://blogs.msdn.microsoft.com/usd/2018/07/03/best-practices-for-unified-service-desk-deployment-and-upgrade/
* Microsoft Dynamics 365 availability in Compliance Manager: https://techcommunity.microsoft.com/t5/Security-Privacy-and-Compliance/Announcing-Compliance-Manager-general-availability/ba-p/161922 and https://servicetrust.microsoft.com/
* Dynamics 365 Achieves Broad Range of Compliance and Attestation Updates: https://community.dynamics.com/ax/b/dax/archive/2018/06/26/dynamics-365-achieves-broad-range-of-compliance-and-attestation-updates
* PowerApps App Checker (note change to how delegation information is surfaced) – https://powerapps.microsoft.com/en-us/blog/new-app-checker-helps-you-fix-errors-and-make-accessible-apps/
* July update for Social Engagement (should go live on July 11) – https://blogs.msdn.microsoft.com/crm/2018/07/06/whats-new-in-microsoft-social-engagement-2018-update-1-7/
* Run parallel queries in PowerApps for faster performance with “concurrent” – https://powerapps.microsoft.com/en-us/blog/enjoy-faster-startup-times-with-the-new-concurrent-function/
* Platform update schedule optimization – https://cloudblogs.microsoft.com/dynamics365/2018/07/06/modernizing-the-way-we-update-dynamics-365/

How do I operationalize this?

* Planned System Infrastructure maintenance outage window for CE – a week from today on July 13, 2018 between 10pm and midnight CDT for about 15 minutes
* Show UI for scheduling an upgrade for CE
* Show UI for scheduling an upgrade for FO

Featured Content:

* All about auditing in CE – https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/enable-use-comprehensive-auditing

*** Two types – 1) activity logging (new) and 2) data change logging
*** All are turned off by default – requirements for and how to enable each
*** Where to look at logs for each
*** Data retention policies and implications for each

* Database Logging – F&O

Show Notes

What’s New:

* Marketo Connector for Flow and Flow Bot capabilities – https://flow.microsoft.com/en-us/blog/powershell-flow-bot-marketo/
* Faster Authoring of Canvas PowerApps – https://powerapps.microsoft.com/en-us/blog/say-goodbye-to-miss-clicks-on-the-canvas/
* Portals Upgrade Available to 8.4.6.2 – typically get updates for what’s new here: https://support.microsoft.com/en-us/help/3181191/portal-capabilities-for-microsoft-dynamics-365-releases but this release is in between what’s documented
* Resco Upgrade Available to 11.0.3.0 in admin center (11.1.0.0 direct import)
* Social Selling Assistant Upgrade Available to 1.0.28.0
* Voice of the Customer Upgrade Available to 9.0.1188.4 – remember to trigger upgrade from Applications area in admin portal – no documented new functionality – can check for that any time here: https://blogs.msdn.microsoft.com/crm/tag/voice-of-the-customer/
* Versioning and mismatches advice – https://blogs.msdn.microsoft.com/crm/2018/06/19/de-mystifying-versioning-in-dynamics-365/
* Optimization Advisor – https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/sysadmin/optimization-advisor-overview
* Report Production Outage (Preview) – https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/lifecycle-services/cloud-powered-support-lcs
* Terminate SQL Blocking tool – https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/lifecycle-services/monitoring-diagnostics
* Import golden database from Tier 1 dev/test to Tier 2 with single click
(bacpac process) – https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/database/copy-database-from-sql-server-to-azure-sql
* Critical Updates Tile in LCS – https://blogs.msdn.microsoft.com/lcs/2018/04/10/lcs-april-2018-release-1-release-notes/
* June Update to PowerBI now allows for connection to Dynamics 365 CE 9.X Faster Endpoint – https://www.powerobjects.com/2018/06/19/june-update-power-bi-desktop-dynamics-odata-endpoint/

How do I operationalize this?

* How to fix Resco Solution upgrade issue – add notes to Questionnaire entity
* Clean up AsyncOperationBase – https://blogs.msdn.microsoft.com/crm/2018/06/21/cleaning-up-records-from-the-asyncoperationbase-workflowlogbase-table/
* Keep track of updates for CE – https://support.microsoft.com/en-us/help/2925359/microsoft-dynamics-crm-online-releases
* MS Project Client integration with D365 F&O Project Accounting – https://docs.microsoft.com/en-us/dynamics365/unified-operations/financials/project-management/project-integration
* Flow integration with Business Apps – https://flow.microsoft.com/en-us/blog/spring-2018-update/

Featured Content:

* Real-world use cases for physical buttons (flic.io and bt.tn shown), virtual buttons, and using Flow to automate business communication

Show Notes

What’s New:

* PowerShell for PowerApps/Flow Maintenance –
https://powerapps.microsoft.com/en-us/blog/gdpr-admin-powershell-cmdlets/
* Commenting now supported in PowerApps formulas –
https://powerapps.microsoft.com/en-us/blog/comment-your-powerapps-code/
* Embedding PowerApps (including custom sizes) –
https://powerapps.microsoft.com/en-us/blog/embedding-powerapps-in-office-and-beyond/
* LCS Filtering of environments –
https://blogs.msdn.microsoft.com/lcs/2018/05/08/lcs-may-2018-release-1-release-notes/
* Notifications functionality in PowerApps –
https://powerapps.microsoft.com/en-us/blog/showerror-function-is-changing-its-name-to-notify-as-it-learns-some-new-tricks/
* Sales Insights Preview solution upgrade to version 9.0.1.7012 (predictive
lead scoring addition)
* June Updates to Social Engagement (version 1.6) –
https://blogs.msdn.microsoft.com/crm/2018/06/08/whats-new-in-microsoft-social-engagement-2018-update-1-6/

How do I operationalize this?

* Show places Sales Insights Upgrade could be performed from
* Put a PowerApp in Dynamics 365 F&O –
https://docs.microsoft.com/en-us/dynamics365/unified-operations/fin-and-ops/get-started/embed-power-apps

Featured Content:

* Talent Private Previews – http://www.aka.ms/attractprivatepreview
* Talent Public Previews –
https://docs.microsoft.com/en-us/dynamics365/unified-operations/talent/access-preview-feature
* Talent feature for Public Previews –
https://community.dynamics.com/enterprise/b/dynamics365fortalent/archive/2018/05/15/bring-efficiency-to-your-hiring-process-with-dynamics-365-for-talent-attract
* Deploy Demo Data in Talent via LCS –
https://blogs.msdn.microsoft.com/lcs/2018/04/25/lcs-april-2018-release-2-release-notes/
* Try Talent for yourself – https://dynamics.microsoft.com/en-us/talent/overview/
* Post Jobs to LinkedIn
* Job Templates
* Attract – Career Site – OOB
* Integrated Offer Management

 

Show Notes

What’s New:

* Register for Business Applications Summit – https://www.microsoft.com/en-us/businessapplicationssummit

* Many Flow updates, especially some new connectors and enhanced analytics on usage – https://flow.microsoft.com/en-us/blog/share-with-sharepoint-office-365/

* LinkedIn Sales Navigator has an update to 2.3.0.5

* Voice of the Customer has an update to 9.0.1162 – https://blogs.msdn.microsoft.com/crm/2018/05/23/whats-new-in-voice-of-the-customer-version-9-0-1162/

* It’s not new news, but this recent post is a nice summary of the Dynamics 365 Portals Security Model – https://blogs.msdn.microsoft.com/dyn365tips/2018/05/24/dynamics-365-portals-security-model/

How do I operationalize this?

* Quick showcase of sitemap editing, including bringing back the Processes node and My Apps node in the default Sitemap. Relative URL Snippet for My Apps: /tools/AppModuleContainer/applandingtilepage.aspx

Featured Content:

* Unified Service Desk for Dynamics 365 (USD) provides a configurable framework for building call center applications that deliver a unified view of customer data and numerous communication channels (such as phone, chat, email, and social media) into a single interface.
* Best practice analyzer for USD is a developer tool that identifies defects in customizations and extensions, to help developers build and deploy efficient customizations and extensions.
* Recent Update – Unified Client Interface (UCI) apps integrate with Unified Service Desk (Public Preview) to provide consistent user experiences for session management, customizable layouts, agent guidance, line-of-business applications, and channel integration.

Key Takeaways:
* Unified Experience
* Single, intuitive experience for service professionals
* Single Pane of Glass
* Integration among multiple other applications, even if there’s no API
* Business Processes spanning multiple LoB apps
* Ability to execute workflow across multiple line of business applications
* Centralized Management
* Configure setup centrally in GUI – pulled locally to USD clients on at login
* Leverage existing investment and ‘power’ of Dynamics + Office 365 + Azure
* Session Management
* Handle multiple customer interactions simultaneously
* Reduce AHT through automations and streamlining agent interactions
* Reduce TTA and agents ‘resetting’ apps after dispositioning interactions
* Decrease agent training with more intuitive UI and automation
* Automate input and hide screens to streamline agent work

Show Notes

What’s New

PowerApps updates:

• What licenses are needed for various PowerApps –
  https://powerapps.microsoft.com/en-us/blog/business-model-may/
• Return an Array of Data from Flow to PowerApps –
  https://powerapps.microsoft.com/en-us/blog/return-an-array-from-flow-to-powerapps-response-method/

Flow updates:

• Build Flows with State Machine functionality –
  https://us.flow.microsoft.com/en-us/blog/state-machines/

Dynamics 365 CE Updates:

• • Universal Resource Scheduling Enhancements –  https://blogs.msdn.microsoft.com/crm/2018/05/07/whats-new-in-universal-resource-scheduling-for-dynamics-365-may-2018-update/
  • Field and Project Service Enhancements –  https://blogs.msdn.microsoft.com/crm/2018/05/08/release-notes-for-field-service-and-project-service-automation-update-release-5-2/
  • Updates to tools making automated testing for Dev/Ops processes easier (Easy
    Repro) – https://blogs.msdn.microsoft.com/crm/2018/05/11/spring-2018-update-for-easy-repro/

How do I operationalize this?

1. Notifications (for non-global admins)
2. Show how to know updates are ready and apply them

Featured Content

• What just launched in the Spring 2018 Release of Dynamics 365 –
  https://dynamics.microsoft.com/en-us/release/spring-2018-release/
• Spring ’18 Release Notes for F&O:
  https://community.dynamics.com/ax/b/axsupport/archive/2018/03/21/business-applications-spring-18-release-notes

Entire Dynamics Stack:

• GDPR Readiness
• Accessibility
  • Vision
    • Magnifier / High Contrast
  •  Hearing
    • Narrator / Screen Reader compatibility
  • Speech
    • Game Chat Transcription – Speech to Text and vice versa
    • Enhanced Dictation
    • Focus Mode
    • Syllabification – improves word recognition

Specifics in Customer Engagement:

Everywhere:

• Unified Client Interface completeness
• Common Data Service for Apps
  • Auditing of reads of records in CDS for Apps

Marketing:

• First party solution using CDS for Analytics, just like Sales or Service
• Multi-Channel customer journey orchestration (marketing automation)
• Event Management
• Lead scoring and management
• Meant for mid-sized marketing needs – Adobe is still our preferred
  Enterprise solution

Sales:

• Sales Insights
• Relationship Analytics
• New Sales Professional SKU (compare Sales functionality –
  https://dynamics.microsoft.com/en-us/pricing/sales/)

Specifics in Business Central:

• Small and Medium sized businesses
• Next Generation of NAV
• Financials
• Supply Chain
• Manufacturing
• Distribution
• Project
• Service order management
• HR

Specifics in Talent:

• Integration with F&O preview
• Configuration Hiring process
• Advanced Interview scheduling
• Portal
• Onboard updates

Specifics in PowerApps:

• Introduction of Model Driven PowerApps
• In Canvas PowerApps, introduction of attachment handling for SharePoint
  connector

Specifics in Finance and Operations: https://docs.microsoft.com/en-us/dynamics365/unified-operations/fin-and-ops/get-started/whats-new-changed

• Alerts
• Optimization Advisor
• Project Improvements
• Vendor Collaboration
• CDS 2.0
• Integration for Talent and Project Service Automation
• Telemetry based KB recommendations in LCS

 

Show Notes

What is Dynamics Fortnight Fridays?

• Introduction of Bart, Dan, and the show
• Who should pay attention
  • Admins
  • Power Users
  • Operations Staff
• What we plan to cover in our episodes
  • What’s new
  • How to administer and manage as an IT function
  • How to do and setup things (show and tell)

What is Dynamics 365?

• Common Data Service (CDS) for Apps & CDS for Analytics
• Customer Engagement SaaS Apps imbued with intelligence and mobility
  • Marketing
    • Adobe
    • Dynamics Marketing
  • Sales
    • Microsoft Relationship Sales (includes LinkedIn Sales Navigator)
    • Enterprise Sales
    • Professional Sales (no intelligence or social)
  • Customer Service
  • Field Service
  • Project Service
  • Social Engagement
  • IoT
  • Insights
  • Additional capabilities included with plans
    • Portal
    • Gamification
    • Voice of the Customer (Surveys)
    • Inside View
    • Versium Predict
    • PowerApps P2 license
• Finance & Operations, Retail
  • Financials
  • Supply Chain/Distribution
  • Manufacturing
  • Retail
  • Industries
  • Multi-Model
  • Multi – Currency, Company, Language
• Talent
  • Attract (integrated with LinkedIn)
  • Gauge
  • Offer
  • Onboard
  • Manage
• Business Application Platform
  • PowerApps
    • Canvas Apps
    • Model Driven Apps
  • Flow
  • Common Data Service for Apps

Thanks for production help!

• Alesha Baerenwald
• Emily Mackmiller
• Doug Splinter