Show Notes

What’s New in Power Platform:

* Cross-region support between environment and workspace – https://powerbi.microsoft.com/en-us/blog/use-power-bi-data-from-different-regions-in-your-power-apps-solution/
* Switch tenants in Power Apps Mobile – https://powerapps.microsoft.com/en-us/blog/switch-directories-in-power-apps-mobile/
* Power Platform gets Copilot – https://cloudblogs.microsoft.com/powerplatform/2023/03/16/power-platform-is-leading-a-new-era-of-ai-generated-low-code-app-development/
* Copilot for Power Apps – https://powerapps.microsoft.com/en-us/blog/announcing-a-next-generation-ai-copilot-in-microsoft-power-apps-that-will-transform-low-code-development/
* Copilot for Power Automate – https://powerautomate.microsoft.com/en-us/blog/automate-smarter-than-ever-before-with-ai-builder-and-copilot-in-power-automate/
* Copilot in PVA – https://powervirtualagents.microsoft.com/en-us/blog/copilot-in-power-virtual-agents-next-generation-ai-assists-bot-building-with-natural-language/
* Easier list management in Power Pages maker portal – https://powerpages.microsoft.com/en-us/blog/simplified-experience-to-configure-a-list-in-the-design-studio/
* Preview release of COE Kit using Data Lake is out – https://github.com/microsoft/coe-starter-kit/issues/4977 and
https://powerapps.microsoft.com/en-us/blog/now-in-preview-coe-starter-kit-backed-by-data-from-self-serve-analytics-data-export/
* More CLI Goodness – https://powerapps.microsoft.com/en-us/blog/releasing-the-february-update-for-the-developer-tools-power-platform-cli/
* Connector updates – https://powerautomate.microsoft.com/en-us/blog/2-new-verified-connectors-and-12-updates-released-in-february-2023/
* Watch for Premium License requests from users – https://powerapps.microsoft.com/en-us/blog/powerapps-request-license/
* Experimental Formula Bar in Canvas Apps – https://powerapps.microsoft.com/en-us/blog/try-the-new-power-fx-formula-bar-in-power-apps-studio/
* Keeping AI models up to date – https://cloudblogs.microsoft.com/dynamics365/it/2023/03/20/how-we-can-use-gpt-4-to-continually-improve-ai-models-in-dynamics-365-and-power-platform/
* Better barcode scanning – https://powerapps.microsoft.com/en-us/blog/digitally-transform-physical-workflows-by-turning-the-devices-you-already-have-into-cost-efficient-scanning-tools/
* Better Power Pages code editing – https://powerpages.microsoft.com/en-us/blog/power-pages-code-editing-improvements-with-visual-studio-code/

What’s New in CE:

* How copilot works in Customer Service – https://cloudblogs.microsoft.com/dynamics365/bdm/2023/03/10/revolutionize-customer-service-with-next-generation-ai/
* Gatekeeper updates and integration with D365 – https://cloudblogs.microsoft.com/dynamics365/it/2023/03/21/improve-customer-loyalty-and-reduce-fraud-with-nuance-gatekeeper/
* Viva Sales updates – https://techcommunity.microsoft.com/t5/microsoft-viva-blog/what-s-new-in-viva-sales-march-2023/ba-p/3775271

What’s New in HR/Retail/BC/Project:

* Introducing a new era of AI-powered experiences in Dynamics 365 Business Central – https://cloudblogs.microsoft.com/dynamics365/bdm/2023/03/23/introducing-a-new-era-of-ai-powered-experiences-in-dynamics-365-business-central/
* What’s new in Commerce 10.0.33 – https://learn.microsoft.com/en-us/dynamics365/commerce/get-started/whats-new-commerce-10-0-33
* Project for the Web Accelerator – https://github.com/OfficeDev/Project-Accelerator

What’s New in F&SCM:

* FinOps Storage Capacity Model & Reporting – https://learn.microsoft.com/en-us/power-platform/admin/finance-operations-storage-capacity
* Customer Lockbox for FinOps – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/sysadmin/customer-lockbox
* What’s new in Finance 10.0.33 – https://learn.microsoft.com/en-us/dynamics365/finance/get-started/whats-new-changed-changed-10-0-33
* Dynamics 365 Finance and Operations extends out-of-the-box country coverage in Latin America – https://cloudblogs.microsoft.com/dynamics365/it/2023/03/20/dynamics-365-finance-and-operations-extends-out-of-the-box-country-coverage-in-latin-america/
* New Asset Management Mobile App – https://cloudblogs.microsoft.com/dynamics365/it/2023/03/17/introducing-new-asset-management-mobile-app-for-dynamics-365-supply-chain-management/
* Supply Chain Center News w/ Copilot – https://learn.microsoft.com/en-us/supply-chain-platform/supply-chain-center/use/news

What’s New in Solution Updates:

* Agent Productivity Tools to 9.2.23021.1010
* App Profile Manager to 10.1.23021.1022
* Field Service to 8.8.83.23
* Enterprise Sales to 9.0.23021.10003 then 9.0.23023.10001
* Sales Insights to 9.0.23031.10003
* Flow Extensions to 1.4.20.0 then 1.4.21.0
* Process Mining to 1.3.0.12
* Virtual Connectors in Dataverse to 9.0.0.1102 then 9.0.0.1105
* Project Service Core to 1.0.60.109
* Dual-write core to 1.0.41
* Cloud for Sustainability Manager to 2.8.2.7
* Cloud for Sustainability Data Model to 2.8.1.1 then 2.8.2.7
* Cloud for Sustainability Water Data Model to 2.8.1.1 then 2.8.2.7
* Project Operations to 4.60.0.112
* Field Service to 8.8.84.16
* Service Scheduling to 9.0.23024.1004
* Unified Customer Profile to 1.4.3.17
* Wealth Management UCP to 1.4.3.17
* Nonprofit Accelerator to 3.0.3.6
* Real Time Marketing to 1.1.21017.60

3 Places you can look to find out some of the details of these updates:

* https://docs.microsoft.com/en-us/dynamics365/released-versions/
* https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/solutions?view=dataverse-latest
* Customer Insights – https://learn.microsoft.com/en-us/dynamics365/customer-insights/whats-new-customer-insights

Featured Content:

* Business Applications Launch Event – April 4 – https://msbizappslaunchevent.eventcore.com/
* Build dates are set for May 23-34 – https://register.build.microsoft.com/

Show Notes

What’s New in Power Platform:

* Desktop Flow Monitoring goes GA – https://powerautomate.microsoft.com/en-us/blog/monitor-your-rpa-automations-with-desktop-flow-activity-generally-available/
* Good guidance on how to think through rolling out Viva Sales – https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/empower-your-sellers-by-driving-viva-sales-adoption
* Pipelines goes GA – https://powerapps.microsoft.com/en-us/blog/pipelines-in-power-platform-is-generally-available-ga/
* Special Connector for the Teams app called Updates – https://powerautomate.microsoft.com/en-us/blog/automate-workflows-with-power-automate-connector-for-updates-in-microsoft-teams/
* Part 2 in performance testing Dataverse series – https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/dataverse-performance-testing-concepts-part-2-authentication
* Customize the welcome message for new makers – https://powerapps.microsoft.com/en-us/blog/announcing-public-preview-of-maker-welcome-content-in-power-apps/
* Open AI in Power Platform – https://cloudblogs.microsoft.com/powerplatform/2023/03/06/build-solutions-faster-with-microsoft-power-platform-and-next-generation-ai
* Open AI models in AI Builder coming soon – https://learn.microsoft.com/en-us/ai-builder/prebuilt-azure-openai
* Open AI to boost PVA conversations soon also – https://learn.microsoft.com/en-us/power-virtual-agents/nlu-gpt-overview and https://learn.microsoft.com/en-us/power-virtual-agents/nlu-boost-conversations
* Put Cloud Flows in Solutions by default – https://powerautomate.microsoft.com/en-us/blog/more-manageable-cloud-flows-with-dataverse-solutions-by-default/
* Great tip on Power Pages data change auditing – https://community.dynamics.com/365/b/crminthefield/posts/power-pages-what-contact-created-modified-this-record
* COE Kit will NOT have a March update (ALM Accelerator did). Look for a preview release of a new version soon based on the Export to Data Lake feature.
* Cards are now even easier – https://powerapps.microsoft.com/en-us/blog/easily-design-and-automatically-send-actionable-data-driven-cards-in-teams/
* New connectors – https://powerautomate.microsoft.com/en-us/blog/11-new-independent-publisher-connectors-in-february-2023/

What’s New in CE:

* Copilot for Business Applications Announcement – https://blogs.microsoft.com/blog/2023/03/06/introducing-microsoft-dynamics-365-copilot/ and https://cloudblogs.microsoft.com/dynamics365/bdm/2023/03/06/introducing-microsoft-dynamics-365-copilot-bringing-next-generation-ai-to-every-line-of-business/
* SMS messaging in Sales – https://cloudblogs.microsoft.com/dynamics365/it/2023/03/02/how-to-engage-customers-with-the-right-communication-channels/

What’s New in HR/Retail/BC/Project:

* Copilot for BC – https://cloudblogs.microsoft.com/dynamics365/bdm/2023/03/06/introducing-microsoft-dynamics-365-copilot-bringing-next-generation-ai-to-every-line-of-business/
* New Features in BC – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/smb/dynamics365-business-central/planned-features
* Upcoming Features in Commerce 10.0.33 – https://learn.microsoft.com/en-us/dynamics365/commerce/get-started/whats-new-commerce-10-0-33
* Configure the Store App in Commerce – https://learn.microsoft.com/en-us/dynamics365/commerce/dev-itpro/store-commerce
* Nice Commerce Architecture Doc – https://learn.microsoft.com/en-us/dynamics365/commerce/commerce-architecture
* Project Operations Updates – https://experience.dynamics.com/releaseplans/?app=Project+Operations&rp=all-plans

What’s New in F&SCM:

* Copilot for SCM – https://cloudblogs.microsoft.com/dynamics365/bdm/2023/03/06/introducing-microsoft-dynamics-365-copilot-bringing-next-generation-ai-to-every-line-of-business/
* Enable Power Platform Integration via LCS – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/power-platform/enable-power-platform-integration
* Electronic Reporting Overview – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/analytics/general-electronic-reporting
* Small Parcel Shipping – https://learn.microsoft.com/en-us/dynamics365/supply-chain/warehousing/small-parcel-shipping
* Platform Updates 10.0.33 – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/get-started/whats-new-platform-updates-10-0-33

What’s New in Solution Updates:

* Flow extensions to 1.4.18.0 then 1.4.19.0
* Enterprise Sales to 9.0.23014.10003 then 9.0.23021.10001
* Omnichannel for Customer Service to 1.5.16.9939
* Field Service to 8.8.83.21
* Service Scheduling to 9.0.23022.2001
* Process Mining to 1.3.0.11
* Dual-write Party and Global Address Book to 3.5.1.76

3 Places you can look to find out some of the details of these updates:

* https://docs.microsoft.com/en-us/dynamics365/released-versions/
* https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/solutions?view=dataverse-latest
* Customer Insights – https://learn.microsoft.com/en-us/dynamics365/customer-insights/whats-new-customer-insights

Show Notes

What’s New in Power Platform:

* Tenant Hygiene – https://learn.microsoft.com/en-us/power-platform/guidance/coe/after-setup-tenant-hygiene
* Connector updates – https://powerautomate.microsoft.com/en-us/blog/starting-the-year-of-2023-with-11-new-verified-connectors-and-18-updates/
* Performance Testing Dataverse and Model-Driven Apps – https://community.dynamics.com/365/dynamics-365-fasttrack/b/techtalks/posts/performance-testing-part-3-considerations-for-dataverse-and-customer-engagement-apps-april-21-2022
* Call Dataverse actions in Power FX – https://powerapps.microsoft.com/en-us/blog/call-dataverse-actions-directly-in-power-fx-experimental-preview/
* Putting environments in specific regions – https://community.dynamics.com/365/b/crminthefield/posts/creating-a-dataverse-instance-in-the-desired-location-365518431
* Improved app maker navigation – https://powerapps.microsoft.com/en-us/blog/discover-the-breadth-of-the-power-platform-with-simple-and-scalable-navigation/
* Power Automate Desktop update – https://powerautomate.microsoft.com/en-us/blog/february-2023-update-of-power-automate-for-desktop/
* Power Automate Desktop Flow representation in Dataverse – https://powerautomate.microsoft.com/en-us/blog/power-automate-desktop-flows-in-dataverse-updates/

What’s New in CE:

* Viva Sales inclusion in O365 Cards (coming soon) – https://techcommunity.microsoft.com/t5/microsoft-viva-blog/what-s-new-in-viva-sales-february-2023/ba-p/3743517
* Sales Pipeline View Enhancements – https://cloudblogs.microsoft.com/dynamics365/it/2023/02/16/manage-opportunities-more-effectively-with-the-new-sales-pipeline-view/

What’s New in HR/Retail/BC/Project:

* Asset Management Mobile App – https://www.linkedin.com/posts/smitha-nataraj-8926a514_supplychainmanagement-assetmanagement-microsoft-activity-7026556620071424001-pmNz
* What’s New in Business Central – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/smb/dynamics365-business-central/planned-features

What’s New in F&SCM:

* What’s new in Cross Application 10.0.32 – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/finance-operations/finance-operations-crossapp-capabilities/view-updates-client-feature-states-version-10032
* Planning Optimization delta with deprecated MP engine – https://learn.microsoft.com/en-us/dynamics365/supply-chain/master-planning/planning-optimization/planning-optimization-differences-with-built-in?source=recommendations
* Planning Optimization Parameters not used –
https://learn.microsoft.com/en-us/dynamics365/supply-chain/master-planning/planning-optimization/not-used-parameters
* Finance Reimagined – https://cloudblogs.microsoft.com/dynamics365/bdm/2023/02/09/leap-into-the-future-of-finance-at-finance-reimagined-2023/
* Finance Business Performance Analytics – https://cloudblogs.microsoft.com/dynamics365/bdm/2023/02/22/deliver-insights-with-dynamics-365-finance-business-performance-analytics/

What’s New in Solution Updates:

* Flow Extensions to 1.4.16.0 then 1.4.17.0
* Omnichannel Base to 1.5.16.7953
* Omnichannel PVA Extension to 1.5.16.307 then 1.5.16.311
* Omnichannel Telephony PVA Extension to 1.5.16.317 then 1.5.16.321
* Enterprise Sales to 9.0.23012.10003 then 9.0.23014.10001
* Virtual Connectors to 9.0.0.1088 then 9.0.0.1092
* Service Scheduling to 9.0.23013.1005
* Cloud for Sustainability Data Model to 2.7.0.189
* Cloud for Sustainability Water Data Model to 2.7.0.189
* Cloud for Sustainability Manager to 2.7.0.189
* Guides to 800.2.0.2
* Dual-write Finance Entities to 2.3.1.52
* Account Onboarding to 1.5.2.13
* Onboarding Application to 1.5.2.13
* Collaboration Manager for Loans to 1.4.1.0
* Document Intelligence to 1.5.2.13
* Process Mining to 1.3.0.10
* Acrobat Sign to 9.6.0.1
* Omnichannel Customer Service Base to 1.5.16.7986

3 Places you can look to find out some of the details of these updates:

* https://docs.microsoft.com/en-us/dynamics365/released-versions/
* https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/solutions?view=dataverse-latest
* Customer Insights – https://learn.microsoft.com/en-us/dynamics365/customer-insights/whats-new-customer-insights

Featured Content:

* Link to recording of Powerful Devs if you missed it live – https://learn.microsoft.com/en-us/events/powerful-devs-conference/#msdynttrid=nt58QHOTUs3M2j-oW4Gl5NIDIK9UrylyXuG5ACyAOEM
* Nice set of browser favorites – https://community.dynamics.com/365/b/crminthefield/posts/microsoft-cloud-services-favorites

Show Notes

What’s New in Power Platform:

* Pro-Dev management of Desktop Flows – https://powerautomate.microsoft.com/en-us/blog/manage-your-power-automate-desktop-flows-using-web-apis/
* Helpful updates to the configuration migration tool – https://nishantrana.me/2023/01/26/configuration-migration-tool-filter-updates-and-the-power-apps-portal/
* Power Automate Desktop update – https://powerautomate.microsoft.com/en-us/blog/january-2023-update-of-power-automate-for-desktop/
* Allow Virtual Tables to create Dataverse Events – https://learn.microsoft.com/en-us/power-apps/developer/data-platform/virtual-entities/enable-virtual-table-event-support
* Model-Driven Apps get some facelifts (preview) – https://powerapps.microsoft.com/en-us/blog/the-new-look-for-model-driven-power-apps-is-available-now-in-preview/
* Power Apps January Updates – https://powerapps.microsoft.com/en-us/blog/whats-new-power-apps-january-2023-feature-update/
* Early Access to Wave 1 functionality became available Feb 6. Turn it on in your dev/test environments to test it out!
* Feb release of COE Kit is out – https://github.com/microsoft/coe-starter-kit/releases/tag/CoEStarterKit-February2023
* New Connectors – https://powerautomate.microsoft.com/en-us/blog/9-new-independent-publisher-connectors-in-january-2023/
* Wizard experience to “wrap” Canvas Apps – https://powerapps.microsoft.com/en-us/blog/create-native-mobile-apps-with-wrap-for-power-apps-wizard-public-preview/

What’s New in CE:

* Full contact center trials – https://cloudblogs.microsoft.com/dynamics365/it/2023/01/27/create-a-digital-contact-center-in-seconds-with-the-customer-service-free-trial/
* Viva Sales enhancements – https://techcommunity.microsoft.com/t5/microsoft-viva-blog/what-s-new-in-viva-sales-january-2023/ba-p/3726801 and https://techcommunity.microsoft.com/t5/microsoft-viva-blog/viva-sales-customization-is-here/ba-p/3726837 and https://cloudblogs.microsoft.com/dynamics365/bdm/2023/02/02/microsoft-boosts-viva-sales-with-new-gpt-seller-experience/
* Use the Customer Service Workspace App – https://cloudblogs.microsoft.com/dynamics365/it/2023/02/01/use-the-customer-service-workspace-app-for-omnichannel-interactions/
* Customer Journey Orchestration enhancements – https://cloudblogs.microsoft.com/dynamics365/it/2023/02/03/level-up-customer-journeys-with-advanced-orchestration-features-in-dynamics-365-marketing/
* Quiz to help you evaluate your customer service level of sophistication – https://dynamics.microsoft.com/en-us/customer-service/service-levels/ and a whitepaper to accompany – https://info.microsoft.com/ww-landing-servicesophisticationmodelwhitepaperregistrationpage.html

What’s New in HR/Retail/BC/Project:

* What’s new in Human Resources 10.0.32 – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/human-resources/dynamics365-human-resources/planned-features

• • • Bulk Editing in Benefits Management – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/human-resources/dynamics365-human-resources/use-bulk-editing-benefits-management-administration
    • What’s new in Commerce 10.0.32 – https://learn.microsoft.com/en-us/dynamics365/commerce/get-started/whats-new-commerce-10-0-32
    • What’s new in Business Central 22.0 – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/smb/dynamics365-business-central/planned-features

* What’s new in Project Operations 10.0.32 – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/finance-operations/dynamics365-project-operations/planned-features

• • • Project Invoicing Usability & Performance Improvements – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/finance-operations/dynamics365-project-operations/improving-project-invoicing-user-experience-performance-investments

What’s New in F&SCM:

* What’s new in Finance 10.0.32 – https://learn.microsoft.com/en-us/dynamics365/finance/get-started/whats-new-changed-10-0-32

• • • Financial Tags – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/finance-operations/dynamics365-finance/define-financial-tags-support-analytical-reporting-business-rule-automation
    • Financial Analytical Reporting – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/finance-operations/dynamics365-finance/financial-analytical-reporting–reporting-hub-base-reports-data-dynamics-365-finance
    • Enhanced Grid Capabilities – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/get-started/grid-capabilities

* What’s new in Supply Chain 10.0.32 – https://learn.microsoft.com/en-us/dynamics365/supply-chain/get-started/whats-new-scm-10-0-32

• • • Pack Shipments with Speed and Resilience – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/finance-operations/dynamics365-supply-chain-management/pack-shipments-speed-resilience

What’s New in Solution Updates:

* Enterprise Sales to 9.0.22123.10001 then 9.0.23012.10001
* Dual-write for F&O to 1.0.40
* Omnichannel PVA Extension to 1.5.16.301
* Omnichannel Telephony PVA Extension to 1.5.16.310
* App Profile Manager to 10.1.22123.1016
* Wrap for Power Apps to 202302.1.102.1 then 202302.2.906.1
* Agent Productivity Tools to 9.2.22123.1010
* Project Service Core to 1.0.59.171
* Service Scheduling to 9.0.22124.1003 then 9.0.23033.2000
* Dynamics Marketing to 1.91.2018.0
* Flow Extensions to 1.4.15.1
* Process Mining to 1.3.0.9
* Pipelines to 9.1.0.37
* Field Service to 8.8.82.52
* MSC4FSI Retail Banking Data Model to 1.4.3.10
* MSC4FSI Unified Customer Profile to 1.4.3.10
* MSC4FSI Wealth Management UCP to 1.4.3.11
* Project Operations to 4.59.0.210

3 Places you can look to find out some of the details of these updates:

• • • https://docs.microsoft.com/en-us/dynamics365/released-versions/
    • https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/solutions?view=dataverse-latest
    • Customer Insights – https://learn.microsoft.com/en-us/dynamics365/customer-insights/whats-new-customer-insights

Featured Content:

* Powerful Devs Conference on Feb 15 – https://developer.microsoft.com/en-us/reactor/events/18025/

Show Notes

What’s New in Power Platform:

* Check out all the updates around product plans interactively at
https://experience.dynamics.com/releaseplans/ and see a summary at
https://cloudblogs.microsoft.com/dynamics365/bdm/2023/01/25/2023-release-wave-1-plans-for-microsoft-dynamics-365-and-power-platform-now-available/
* Power Pages data workspace is now solution aware – https://powerpages.microsoft.com/en-us/blog/power-pages-data-workspace-is-now-solution-aware/
* IP Cookie binding GA for Dataverse – https://powerapps.microsoft.com/en-us/blog/ip-based-cookie-binding-in-dataverse-is-generally-available/
* Connector Updates – https://powerautomate.microsoft.com/en-us/blog/13-new-verified-connectors-and-12-updates-released-in-december-2022/
* How to set up Azure DevOps for ALM – https://powerusers.microsoft.com/t5/Power-Apps-Community-Blog/Detail-Step-By-Step-Power-Platform-ALM-with-Azure-DevOps/ba-p/1976808
* How to set up GitHub Actions for ALM – https://powerusers.microsoft.com/t5/Power-Apps-Community-Blog/Detail-Step-By-Step-Power-Platform-ALM-with-GitHub-Actions/ba-p/1976835
* New capabilities in Developer Environments – https://powerapps.microsoft.com/en-us/blog/making-it-easier-to-work-with-dataverse/

What’s New in CE:

* Good tips on Conversation Intelligence for sellers – https://cloudblogs.microsoft.com/dynamics365/it/2023/01/18/optimize-sales-conversation-follow-ups-in-2-easy-steps/
* How to use new Sales Reports – https://cloudblogs.microsoft.com/dynamics365/it/2023/01/24/optimize-dynamics-365-sales-product-usage-with-new-reports/

What’s New in HR/Retail/BC/Project:

* 2023 Wave 1 – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/
* Enable Asynchronous Payment Methods – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/commerce/dynamics365-commerce/enable-asynchronous-payment-methods
* Improved Expense Mobile Application – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/finance-operations/dynamics365-project-operations/use-improved-expense-mobile-application–notifications-approvals-itemization-support-through-mobile-app

What’s New in F&SCM:

* Business Events and Data Lake Export – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/data-entities/azure-data-lake-generates-biz-events
* Archive and Purge Data – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/finance-operations/dynamics365-finance/archive-purge-data
* Define Financial Tags – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/finance-operations/dynamics365-finance/define-financial-tags-support-analytical-reporting-business-rule-automation
* Near Real-Time Inventory Insights – https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/finance-operations/dynamics365-supply-chain-management/empower-users-near-real-time-inventory-insights
* Multi-Vendor Sourcing – https://learn.microsoft.com/en-us/dynamics365/supply-chain/master-planning/source-from-multiple-vendors
* CTP and Planning Optimization – https://learn.microsoft.com/en-us/dynamics365/supply-chain/master-planning/planning-optimization/calculate-delivery-dates-using-ctp

What’s New in Solution Updates:

* Agent Productivity Tools to 9.2.22121.1016
* App Profile Manager to 10.1.22121.1009
* Customer Voice to 2.0.0.40
* Enterprise Sales to 9.0.22121.10002 then 9.0.22121.10011
* Sales Insights to 9.0.23011.10002
* Flow Extensions to 1.4.12.0 then 1.4.13.0
* Power BI Extensions to 1.0.0.59
* Check-ins to 4.0.0.0
* Customer Insights customer card to 0.9.7
* Cloud for Sustainability Data Model to 2.6.0.192
* Cloud for Sustainability Water Data Model to 2.6.0.192
* Power Platform Pipelines to 9.1.0.36
* Virtual Connectors in Dataverse to 9.0.0.1057
* F&O Virtual Entity to 2.8.2.105
* Omnichannel Customer Service to 1.5.16.9771
* Field Service to 8.8.81.89
* Marketing to 1.1.18092.102
* Service Scheduling to 9.0.22124.1003

3 Places you can look to find out some of the details of these updates:

* https://docs.microsoft.com/en-us/dynamics365/released-versions/
* https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/solutions?view=dataverse-latest
* Customer Insights – https://learn.microsoft.com/en-us/dynamics365/customer-insights/whats-new-customer-insights

Show Notes

What’s New in Power Platform:

* Updated Power Apps Code Review Tool – https://github.com/microsoft/powerapps-tools/tree/master/Tools/Apps/Microsoft.PowerApps.CodeReview
* COE Kit won’t have a Jan update – watch for early Feb next release
* Change the order of solution layers – https://community.dynamics.com/crm/b/crminthefield/posts/how-to-change-the-layers-of-a-managed-solution-in-dataverse
* Power Pages update in how connections are made to Dataverse – https://powerpages.microsoft.com/en-us/blog/power-pages-improved-dataverse-connection-using-dataverse-application-user/
* Excel gets Power Automate button – https://powerautomate.microsoft.com/en-us/blog/do-more-in-excel-with-power-automate/
* Virtual Table creation wizard (preview) – https://powerapps.microsoft.com/en-us/blog/virtual-tables-creation-wizard-now-in-public-preview/
* More connectors – https://powerautomate.microsoft.com/en-us/blog/20-new-independent-publisher-connectors-in-december-2022/
* Power Automate Hosted Machines (preview) – https://powerautomate.microsoft.com/en-us/blog/announcing-new-releases-for-microsoft-power-automate-hosted-rpa/
* Shared device mode for Power Apps (preview) – https://powerapps.microsoft.com/en-us/blog/easily-share-devices-between-multiple-frontline-workers-using-power-apps-shared-device-mode/

What’s New in CE:

* Conditional Content in Real-Time Marketing messages – https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/real-time-marketing-using-conditional-content-within-your-emails
* Direct callback in Customer Service Omnichannel – https://cloudblogs.microsoft.com/dynamics365/it/2023/01/05/direct-callback-because-nobody-likes-to-wait-on-the-phone/
* Direct inbound calling in Omnichannel – https://cloudblogs.microsoft.com/dynamics365/it/2023/01/09/direct-inbound-calling-premier-support-made-easy/

What’s New in HR/Retail/BC/Project:

* What’s New in BC – https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/smb/dynamics365-business-central/planned-features

What’s New in F&SCM:

* Dynamics Release Planner – https://experience.dynamics.com/releaseplans/?app=Marketing&status=new&rp=all-plans
* Project Invoice Performance Features – https://learn.microsoft.com/en-us/dynamics365/project-operations/prod-pma/project-invoice-proposal-performance
* Dual Write Troubleshooter – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/data-entities/dual-write/dual-write-troubleshooting-initial-setup
* Proactive Quality Updates – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/get-started/quality-updates
* Track Changes in Virtual Tables – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/power-platform/track-changes-fin-ops-virtual-table
* China Compliance for F&SCM/Commerce by 21Vianet – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/deployment/china-local-deployment
* Servicing for updates – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/pre-post-servicing
* Install the Invoice Capture Solution – https://learn.microsoft.com/en-us/dynamics365/finance/accounts-payable/install-invoice-capture

What’s New in Solution Updates:

* Virtual Connectors in Dataverse to 9.0.0.1029
* F&O Virtual Entity to 2.8.1.118
* Cloud for Sustainability Data Model to 2.6.0.184 then 2.6.0.190
* Cloud for Sustainability Data Manager to 2.6.0.184
* Project Operations to 4.58.0.123
* Project Service Core to 1.0.58.243
* Dual-write for HR to 2.4.1.22
* Process Mining to 1.3.0.8
* Agent Productivity Tools to 9.2.22112.1007
* App Profile Manager to 10.1.22112.1016
* Dual-Write Core to 1.0.39
* Dual-Write Supply Chain to 2.3.4.99
* Dual-Write HR to 2.4.1.23
* Enterprise Sales to 9.0.22112.10001, then 9.0.22112.10005
* Sales Insights to 9.0.22121.10004
* Service Scheduling to 9.0.22121.1004
* Cloud for Sustainability Water Data Model to 2.6.0.190
* Microsoft Sustainability Manager to 2.6.0.190
* Flow Extensions to 1.4.11.1
* Field Service to 8.8.80.48

3 Places you can look to find out some of the details of these updates:

* https://docs.microsoft.com/en-us/dynamics365/released-versions/
* https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/solutions?view=dataverse-latest
* Customer Insights – https://learn.microsoft.com/en-us/dynamics365/customer-insights/whats-new-customer-insights

Show Notes

What’s New in Power Platform:

* Power Apps Monthly Updates – https://powerapps.microsoft.com/en-us/blog/whats-new-power-apps-november-2022-feature-update/
* Easier Dataverse Mailbox Approvals – https://powerapps.microsoft.com/en-us/blog/delegate-the-mailbox-approval-process/
* New release of COE Kit for Dec (install creator kit before upgrading) –  https://github.com/microsoft/coe-starter-kit/releases/tag/CoEStarterKit-December2022
* PVA enhancements in COE Kit – https://powervirtualagents.microsoft.com/en-us/blog/center-of-excellence-starter-kit-with-power-virtual-agents-govern-monitor-manage/
* Pipelines now in Managed Environments (preview) – https://powerapps.microsoft.com/en-us/blog/automate-deployments-with-power-platform-pipelines-now-in-preview/
* More connectors – https://powerautomate.microsoft.com/en-us/blog/13-new-independent-publisher-connectors-in-november-2022/ and https://powerautomate.microsoft.com/en-us/blog/10-new-verified-connectors-and-16-updates-released-in-november-2022/
* Power Automate Desktop Dec release – https://powerautomate.microsoft.com/en-us/blog/december-2022-update-of-power-automate-for-desktop/
* Dataverse Security (cont.) – https://powerapps.microsoft.com/en-us/blog/protecting-data-with-dataverse-part-2-security-from-internal-threats-users/
* Guidance for using PP Build Tools in ADO – https://powerapps.microsoft.com/en-us/blog/power-platform-build-tools-and-azure-devops/
* Dev Tools update – https://powerapps.microsoft.com/en-us/blog/power-platform-developer-tools-november-update/
* Education Accelerator Update – https://cloudblogs.microsoft.com/dynamics365/it/2022/12/13/education-accelerator-gets-new-sample-applications-and-updated-data-model/
* SAP Connectivity Improvements – https://powerautomate.microsoft.com/en-us/blog/announcing-deeper-sap-integration-for-the-power-platform/

What’s New in CE:

* New channel in Omnichannel Service – https://cloudblogs.microsoft.com/dynamics365/it/2022/11/28/apple-messages-for-business-channel-added-to-dynamics-365-customer-service/
* AI generated content in Marketing – https://cloudblogs.microsoft.com/dynamics365/it/2022/11/30/engage-your-customers-faster-with-ai-powered-marketing-email-content/
* Move from Outbound to Real-time Marketing – https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/transition-from-outbound-to-real-time-marketing-playbook
* More consistent dynamic email signatures – https://cloudblogs.microsoft.com/dynamics365/it/2022/12/08/new-email-signature-features-in-customer-service-improve-agent-productivity/
* Voicemail in Omnichannel Service – https://cloudblogs.microsoft.com/dynamics365/it/2022/12/06/add-voicemail-to-your-call-queue-management/
* Teams call screen pop step by step – https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/open-dynamics-365-in-browser-for-incoming-pstn-calls

What’s New in Solution Updates:

* Enterprise Sales to 9.0.22105.10001 then 9.0.22105.10004
* Flow Extensions to 1.4.8.0 then 1.4.9.0
* Agent Productivity Tools to 9.2.22105.1010
* App Profile Manager to 10.1.22105.1012
* Guides to 800.1.0.1
* Field Service to 8.8.79.32
* Process Mining to 1.3.0.7
* Power BI Extensions to 1.0.0.54
* Project Operations to 4.58.0.119

3 Places you can look to find out some of the details of these updates:

* https://docs.microsoft.com/en-us/dynamics365/released-versions/
* https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/solutions?view=dataverse-latest
* Customer Insights – https://learn.microsoft.com/en-us/dynamics365/customer-insights/whats-new-customer-insights

**NO SHOW IN 2 WEEKS ON NEW YEARS EVE – SEE EVERYONE JAN 13**

Show Notes

What’s New in Power Platform:

* New verified connectors – https://powerautomate.microsoft.com/en-us/blog/7-new-verified-connectors-and-7-updates-released-in-october-2022/
* Dev Tools Updates – https://powerapps.microsoft.com/en-us/blog/power-platform-developers-tool-october-update/
* Fun with Power BI on Sales data – https://www.linkedin.com/pulse/power-bi-dynamics-365-sales-report-templates-first-release-sewell/
* Dataverse security guidance from external threats – https://powerapps.microsoft.com/en-us/blog/protecting-data-with-dataverse/
* Adaptive Cards (pro-code) guidance for low-coders – https://community.dynamics.com/crm/b/crminthefield/posts/enhancing-power-platform-processes-with-adaptive-cards
* Good reminders on metadata inclusion when doing ALM – https://thecrm.ninja/metadata-behaviour-with-solutions/

What’s New in CE:

* OOB Reporting best practices for Customer Service – https://cloudblogs.microsoft.com/dynamics365/it/2022/11/18/discover-new-ways-to-analyze-your-customer-service-data/
* Event Portal and Landing Pages ALM in Marketing – https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/deploying-event-portal-changes-in-dynamics-marketing
* Best practices with Marketing and Customer Insights – https://cloudblogs.microsoft.com/dynamics365/bdm/2022/11/29/5-steps-for-transforming-customer-experience-with-dynamics-365-marketing-and-customer-insights-updates/

What’s New in HR/Retail/BC/Project:

* 10.0.31 Human Resource Updates – https://learn.microsoft.com/en-us/dynamics365/human-resources/get-started/whats-new-changed-10-0-31
* Business Central November Updates – https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/smb/dynamics365-business-central/planned-features
* IOM Updates – https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/finance-operations/dynamics365-intelligent-order-management/planned-features

What’s New in F&SCM:

* Monitoring and Telemetry in Azure for F&SC – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/sysadmin/monitoring-and-telemetry-appinsights
* Proactive Quality Updates for F&SC – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/get-started/quality-updates
* Overview of Add-in for F&SC – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/power-platform/add-ins-overview

What’s New in Solution Updates:

* Virtual Connectors in Dataverse to 9.0.0.969
* Cloud for Sustainability Data Model to 2.5.0.196
* Cloud for Sustainability Water Data Model to 2.5.0.196
* Microsoft Sustainability Manager to 2.5.0.196
* Power BI Extensions to 1.0.0.49
* Enterprise Sales to 9.0.22103.10005
* Sales Insights to 9.0.22111.10001
* Flow Extensions to 1.4.7.1
* F&O Virtual Entity to 2.8.0.583

3 Places you can look to find out some of the details of these updates:

* https://docs.microsoft.com/en-us/dynamics365/released-versions/
* https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/solutions?view=dataverse-latest
* Customer Insights – https://learn.microsoft.com/en-us/dynamics365/customer-insights/whats-new-customer-insights

//No video recording of this episode//

Show Notes

What’s New in Power Platform:

* Editable grids offline – https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/editable-grids-coming-to-fsm-offline
* More connectors – https://powerautomate.microsoft.com/en-us/blog/16-new-independent-publisher-connectors-in-october-2022/
* Overview of Dataverse Security – https://powerapps.microsoft.com/en-us/blog/security-in-microsoft-dataverse/
* Power Pages Admin API – https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/power-pages-admin-api
* New PVA capabilities (preview) – https://powervirtualagents.microsoft.com/en-us/blog/now-in-public-preview-power-virtual-agents-new-advanced-authoring-canvas/
* Ideas gets a facelift (and is offline temporarily) – https://powerapps.microsoft.com/en-us/blog/new-ways-to-share-power-apps-community-forum-ideas/
* Process Advisor Updates – https://powerautomate.microsoft.com/en-us/blog/microsoft-announces-preview-of-new-process-mining-capabilities-within-power-automate/
* Power Automate Desktop Updates – https://powerautomate.microsoft.com/en-us/blog/november-2022-update-of-power-automate-for-desktop/
* Helpful Process Advisor template for PVA – https://powervirtualagents.microsoft.com/en-us/blog/new-process-advisor-template-enables-deeper-insight-into-bot-conversation-flows/

What’s New in HR/Retail/BC/Project:

* Project Operations – https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/finance-operations/dynamics365-project-operations/planned-features
* Business Central Universal Code – https://cloudblogs.microsoft.com/dynamics365/it/2022/10/28/the-dynamics-365-business-central-universal-code-initiative-is-live/

What’s New in F&SCM:

* Cross App updates – https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/finance-operations/finance-operations-crossapp-capabilities/planned-features
* Packing Efficiencies in WMS – https://cloudblogs.microsoft.com/dynamics365/it/2022/11/15/improve-packing-efficiency-with-the-warehouse-management-mobile-app/
* ESG Initiatives in Finance – https://cloudblogs.microsoft.com/dynamics365/bdm/2022/11/07/automate-more-waste-less-esg-initiatives-with-dynamics-365-finance/
* MTO Improvement in Supply Chain – https://cloudblogs.microsoft.com/dynamics365/it/2022/11/08/streamline-your-make-to-order-supply-chain/
* Sensor Data in Supply Chain – https://cloudblogs.microsoft.com/dynamics365/it/2022/10/25/automated-iot-sensors-keep-equipment-running-safely-and-effectively/
* Supply Chain Platform Announcement – https://blogs.microsoft.com/blog/2022/11/14/introducing-the-microsoft-supply-chain-platform-a-new-approach-to-designing-supply-chains-for-agility-automation-and-sustainability/
* Supply Chain Platform – https://cloudblogs.microsoft.com/dynamics365/bdm/2022/11/16/introducing-microsoft-supply-chain-platform-an-open-flexible-collaborative-and-secure-platform/
and https://www.microsoft.com/en-us/microsoft-cloud/solutions/microsoft-supply-chain-platform

What’s New in Solution Updates:

* Microsoft Flow Extensions to 1.4.6.1
* Enterprise Sales to 9.0.22101.10003, then 9.0.22103.10001
* Project Operations to 4.57.0.176
* Omnichannel for Customer Service to 1.5.16.9734
* Project Service Automation to 3.10.79.12
* Adobe Sign to 9.5.10.0
* Project Service Core to 1.0.57.70
* Field Service to 8.8.78.23
* Marketing to 1.89.2008.0
* Service Scheduling to 9.0.22104.1004

3 Places you can look to find out some of the details of these updates:

* https://docs.microsoft.com/en-us/dynamics365/released-versions/
* https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/solutions?view=dataverse-latest
* Customer Insights – https://learn.microsoft.com/en-us/dynamics365/customer-insights/whats-new-customer-insights

Show Notes

What’s New in Power Platform:

* Canvas coding standards – https://www.matthewdevaney.com/power-apps-coding-standards-for-canvas-apps/
* Power Automate and AI Builder announcements – https://powerautomate.microsoft.com/en-us/blog/new-ways-to-innovate-with-ai-and-microsoft-power-automate/
* Governance improvements – https://cloudblogs.microsoft.com/powerplatform/2022/10/12/the-future-of-low-code-governance-with-managed-environments-for-power-platform/
* Ignite Releases (ALM in Managed Environments, AI Builder, Copilot) – https://cloudblogs.microsoft.com/powerplatform/2022/10/12/leverage-low-code-to-do-more-with-less-at-microsoft-ignite-2022/
* Automation Standardization – https://powerautomate.microsoft.com/en-us/blog/begin-your-robotic-process-automation-modernization-journey/
* Improvements in AI Builder for documents – https://powerautomate.microsoft.com/en-us/blog/automate-document-processing-end-to-end-with-ai-builder/
* More connectors – https://powerautomate.microsoft.com/en-us/blog/10-new-independent-publisher-connectors-in-september-2022/ and https://powerautomate.microsoft.com/en-us/blog/14-new-verified-connectors-and-22-updates-released-in-august-and-september-2022/
* Advisors and maker matching (preview) – https://powerapps.microsoft.com/en-us/blog/announcing-public-preview-of-maker-matching-in-power-apps/
* Power Apps Ideas goes GA – https://powerapps.microsoft.com/en-us/blog/announcing-general-availability-of-power-apps-ideas/
* CLI updates – https://powerapps.microsoft.com/en-us/blog/power-platform-developer-tools-monthly-release-september-refresh/
* Power Automate Desktop Updates – https://powerautomate.microsoft.com/en-us/blog/power-automate-for-desktop-october-2022-update/
* Environment Picker Updates – https://powerapps.microsoft.com/en-us/blog/making-it-easier-to-work-with-the-right-environment/
* Performance Testing Dataverse – https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/dataverse-performance-testing-concepts-introduction and https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/dataverse-performance-testing-concepts-part-1-extractions
* Coauthoring model-driven apps (preview) – https://powerapps.microsoft.com/en-us/blog/announcing-public-preview-of-coauthoring-in-modern-app-designer/
* October Power Apps summary – https://powerapps.microsoft.com/en-us/blog/whats-new-power-apps-october-2022-feature-update/
* Power FX formula repair automation (preview) – https://powerapps.microsoft.com/en-us/blog/formula-repair-now-in-preview/
* Power Pages is GA – https://powerpages.microsoft.com/en-us/blog/microsoft-power-pages-is-now-generally-available/
* Power Pages Site Builder overview – https://powerpages.microsoft.com/en-us/blog/whats-new-in-the-power-pages-set-up-workspace/
* Code Components for Power Pages is GA – https://powerpages.microsoft.com/en-us/blog/announcing-general-availability-ga-of-dataset-based-code-components-for-power-pages/
* New Code Component in Site Builder for multistep forms on Power Pages – https://powerpages.microsoft.com/en-us/blog/announcing-multistep-form-in-power-pages-design-studio/
* Power Pages Studio is now fully backwards compatible – https://powerpages.microsoft.com/en-us/blog/customize-power-apps-portals-now-in-power-pages-design-studio/
* 2 Power Pages Whitepapers on Security/Architecture – https://powerpages.microsoft.com/en-us/blog/announcing-two-new-white-papers-that-dive-deep-into-power-pages-architecture-and-security/
* Web Application Firewall for Power Pages – https://powerpages.microsoft.com/en-us/blog/secure-your-website-with-web-application-firewall-for-power-pages/
* Power Pages site visibility – https://powerpages.microsoft.com/en-us/blog/improve-power-pages-security-with-site-visibility-control/
* Power Pages templates for D365 – https://powerpages.microsoft.com/en-us/blog/dynamics-365-templates-in-power-pages/
* Pro Code options for Power Pages – https://powerpages.microsoft.com/en-us/blog/edit-power-pages-code-with-visual-studio-for-web/

What’s New in CE:

* Conversation Intelligence improvements in Sales – https://cloudblogs.microsoft.com/dynamics365/bdm/2022/10/12/bringing-more-intelligence-to-sales-teams-with-dynamics-365/
* Ignite releases (Viva Sales GA, Sequences, Summaries, Teams) – https://cloudblogs.microsoft.com/dynamics365/bdm/2022/10/12/live-from-microsoft-ignite-2022-introducing-new-ai-automation-and-collaboration-capabilities-for-dynamics-365/
* Best practices in reporting on Marketing – https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/custom-interactions-reporting-in-dynamics-marketing and https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/extracting-marketing-interactions-in-dynamics-365-marketing
* Duplicate detection improvements – https://cloudblogs.microsoft.com/dynamics365/it/2022/10/18/duplicate-lead-detection-increases-sellers-productivity/
* Skills Hub for D365 Customer Service – https://cloudblogs.microsoft.com/dynamics365/it/2022/10/19/skill-based-routing-and-one-stop-user-management-help-you-keep-up-with-customer-service-demands/
* Queue overflow management for Customer Service – https://cloudblogs.microsoft.com/dynamics365/it/2022/10/19/call-overflow-management-keeps-customers-happy-during-peak-demand/
* Email validation in Sales and Marketing – https://cloudblogs.microsoft.com/dynamics365/it/2022/10/24/email-address-validation-improves-seller-conversion-rates/
* How to use percentage-based routing rules in Omnichannel Service – https://cloudblogs.microsoft.com/dynamics365/it/2022/11/03/use-percentage-based-routing-to-distribute-work-to-contact-center-vendors/

What’s New in HR/Retail/BC/Project:

* Business Central November updates – https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/smb/dynamics365-business-central/planned-features
* What’s new in Commerce 10.0.31 – https://learn.microsoft.com/en-us/dynamics365/commerce/get-started/whats-new-commerce-10-0-31

What’s New in F&SCM:

* Platform Updates 10.0.31 – https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/get-started/whats-new-platform-updates-10-0-31
* What’s new in Finance 10.0.31 – https://learn.microsoft.com/en-us/dynamics365/finance/get-started/whats-new-changed-10-0-31
* What’s new in Supply Chain 10.0.31 – https://learn.microsoft.com/en-us/dynamics365/supply-chain/get-started/whats-new-scm-10-0-31

What’s New in Solution Updates:

* Flow Extensions to 1.4.3.1, then 1.4.4.0
* Process Mining to 1.3.0.0, then 1.3.0.2
* Enterprise Sales to 9.0.22091.10006, then 9.0.22093.10001, then
9.0.22093.10005, then 9.0.22101.10001
* Sales Insights to 9.0.22101.10003
* Cloud for Sustainability Data Model and Manager to 2.4.0.206
* Dual-Write for F&O to 1.0.37, then 1.0.38
* LinkedIn Sales Nav to 3.0.1.1330
* Microsoft Check-ins to 3.0.0.0
* Service Scheduling to 9.0.22094.1015, then 9.0.22102.1006
* Power BI Extensions to 1.0.0.38, then 1.0.0.43
* Omnichannel for Customer Service to 1.5.16.8628
* Virtual Connectors in Dataverse to 9.0.0.895
* Agent Productivity Tools to 9.2.22093.1007, then 9.2.22101.1005
* App Profile Manager to 10.1.22101.1011
* Remote Assist to 1.0.0.438
* Guides to 800.0.0.1
* Wrap to 202210.2.701.1
* Collaboration Manager for Loans to 1.4.0.1
* Field Service to 8.8.77.41

3 Places you can look to find out some of the details of these updates:

* https://docs.microsoft.com/en-us/dynamics365/released-versions/
* https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/solutions?view=dataverse-latest
* Customer Insights – https://learn.microsoft.com/en-us/dynamics365/customer-insights/whats-new-customer-insights

Featured Content:

* Daylight Savings ends this weekend – don’t forget to fall back!
* Compilation of additional videos to Ignite content highlighting Release Wave 2 functionality across the platforms – https://cloudblogs.microsoft.com/dynamics365/bdm/2022/11/03/2022-release-wave-2-in-action-bringing-innovation-into-focus-across-dynamics-365-and-power-platform/